A critical topic was discussed during a recent panel discussion regarding the future of work. The challenge that the up-and-coming workforce faces with communication skills; or lack thereof.
No one is a fan of conflict. However conflict exists in many facets of our daily lives. It’s how teams and employees equip themselves to handle the conflict that matters. Today’s workforce demands a proactive stance where employers support their teams in developing skills they need to effectively communicate and handle conflict.
Embracing Active Listening and Understanding Conflict
We engage in communication for up to 70% of our day, not just through words but through a myriad of non-verbal cues. Knowing this, it makes sense why misunderstandings are common. Understanding where conflict may be coming from can guide one’s approach to solving it. I have found in readings that conflict tends to stem from three areas.
Task conflict
Relationship conflict
Values conflict
Conflict Resolution Tools and Strategies
To foster a culture of understanding and respect, consider these strategies:
Promote Active Listening:
Pay attention to what others are conveying.
Categorize the Conflict:
Understanding whether a conflict arises from tasks, relationships, or values can clarify the path towards resolution.
Reflect on whether feedback is solicited or not:
Evaluate its relevance to the situation at hand. (One of my favorite tips from thought leader, Scott Jeffrey Miller).
Ask for Examples:
Ask for specific instances to better understand the feedback or concerns.
Exercise Kindness and Respect:
The background and battles of others are often invisible to us.
Steer Clear of Defensiveness:
Maintaining a respectful dialogue ensures psychological safety and promotes constructive outcomes.
The Four-Step Feedback Model
Giving feedback? Consider this structured approach to navigating conflict and giving feedback.
Describe:
Describe the observed behavior specifically, focusing on facts and standards.
State:
State the impact of the behavior, approaching this with respect and empathy.
Encourage:
Encourage a Response, listening attentively to understand the other's perspective.
Focus:
Focus on Solutions, working together to devise actionable steps forward.
Together, let's commit to a future where every team member is equipped not just to navigate but to thrive amidst workplace challenges.
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